Most people wait until a spring snaps or the door won't open before they start looking for help. That's the worst time to make a decision. A few minutes of vetting now can save you from getting burned later.
Licensing & Insurance Questions
Ask for their license number before they even set foot on your property. Every state handles garage door work differently, but if they can't produce a current license, walk away. Then ask for proof of general liability and workers' comp. If they say they're 'bonded' but can't show you a certificate, that's a red flag. One injured worker or a dented car in your driveway can cost you thousands if they're uninsured.
Experience & References Questions
How long has the company been doing this work? A guy with a van and a website isn't the same as a crew that's been fixing doors for ten years. Ask for three recent references from jobs similar to yours. Call those references. Ask them if the person showed up on time, cleaned up, and fixed the problem right the first time. One bad reference is a warning. Two is a pattern.
Pricing & Timeline Questions
Get a written estimate before any work starts. Don't accept a verbal quote over the phone. The price should cover parts, labor, and any disposal fees for old equipment. Ask how long the job will take and what happens if they run into surprises — like a broken spring that turns into a damaged track. Some companies charge extra for 'emergency' weekends. Ask about that upfront.
Contract Questions
Read the contract before you sign. Look for a clear description of the work, the total price, and the warranty on parts and labor. A good warranty covers both for at least a year. If the contract has a clause that says 'additional charges may apply' without explaining when, cross it out or walk. Make sure the contract lists the company's full legal name and address, not just a cell phone number.
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