Most people wait until something breaks before calling a pool service pro. That's usually the worst time to shop around. A little research upfront saves a lot of hassle.
Licensing & Insurance Questions
Ask for their state contractor's license number and verify it online. Many states let you check complaints and bond status in five minutes. Liability insurance is non-negotiable — at least a million dollars in general liability. Workers' comp matters too. If a tech gets hurt in your backyard and they don't have it, you could be on the hook. Ask for a certificate of insurance naming you as additional insured. If they hesitate, move on.
Experience & References Questions
Ask how long they've been in business specifically doing pool service, not landscaping or home repair. A three-month-old company might be fine, but you should know that going in. Call two references from the last year, not the ones the owner picks from his favorite clients. Ask those references: did the tech show up on schedule? Were there surprise charges? Did they ever leave the pool worse than they found it? You want straight answers.
Pricing & Timeline Questions
Get a flat monthly rate in writing. Hourly billing for pool service is a red flag — it rewards slow work. Ask what's included: chemical testing, brushing, skimming, filter cleaning, and equipment checks. Find out what costs extra: opening, closing, heavy algae treatments, or replacing a pump. Ask how often they come. Weekly is standard. Every other week works for some pools but not for shady yards or heavy use. Demand a clear answer on response time for emergencies like a dead pump or green water.
Contract Questions
Read the cancellation clause before you sign. You want thirty days' notice with no penalty. Avoid contracts that auto-renew for a full year without a written opt-out. Look for a clause that lets you cancel if they miss two visits in a row without notice. Ask who pays for equipment repairs — some contracts split the labor and parts, others bill everything to you. Get the payment schedule down: monthly or quarterly, not a lump sum upfront. If they want a full year paid before touching your pool, walk.
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