Hiring a mover is one of those things you hope you only do once. But most people get fleeced because they pick the cheapest option on Google. Here’s how to actually hire someone who won’t break your stuff or hold it hostage.
What to Look For
A local address you can verify. Big companies will have a physical yard with trucks, not just a P.O. box. Look for a U.S. DOT number if they cross state lines. That number means they’re federally regulated. For local moves, check the state license. Anyone who balks at showing you proof is hiding something.
Questions to Ask
Ask how they estimate. Do they do a video walkthrough or show up in person? A quote over the phone is worthless. Ask if they pack the truck themselves or subcontract. Subcontracting means you have no idea who’s touching your couch. Ask about their binding estimate vs. non-binding. Non-binding means they can double the price on moving day.
Red Flags
A deposit over 20% is a red flag. Legit companies take payment after the job, not before. If they show up in an unmarked rental truck instead of a branded truck, turn them away. That’s a classic scam. Also, if they can’t give you a written contract on the spot, walk. Verbal promises disappear fast.
How Ratings Help You Choose
Ignore the overall star score. Read the 1-star and 3-star reviews. Look for patterns: hidden fees, damage claims ignored, trucks showing up late. A company with 50 reviews and a 4.8 average is usually better than one with 500 reviews and a 4.0. Sort by recent reviews—stuff changes. A good rating from three years ago means nothing.
Do this homework before signing anything, then go compare local moving companies on RatingsNearMe to see which ones actually deliver.