Hiring a moving company feels like a crap shoot. But most problems are avoidable if you know what to look for. Here's what actually matters—no fluff.
Red Flags in Quotes
If they give you a price over the phone without seeing your stuff, walk away. That estimate is either a guess or a bait-and-switch. A binding quote based on a video walkthrough is fine. A non-binding quote that's way lower than everyone else? That's how they hook you, then jack up the price on move day. Get multiple quotes and compare apples to apples. If one is 30 percent lower, something stinks.
Red Flags in Communication
Vague answers about timing, crew size, or costs are a bad sign. A reputable company can tell you exactly how the process works. If they dodge questions or refuse to put anything in writing, that's intentional. Pressure to sign right now or lose the discount is pure sales bull. Real operators don't need to rush you. Also, no physical address on their website or Google Maps means they're probably running out of a van.
Red Flags in Contracts
Blank lines or open-ended terms are an invitation for extra charges later. Every line on the contract should be filled or crossed out. The inventory list should be detailed—brand, model, condition, not just 'box' or 'chair'. Check the valuation section: basic coverage is often dirt cheap (like 60 cents per pound), which pays you peanuts if your stuff gets smashed. Full value protection costs more but actually covers replacement. And if there's no cancellation policy at all, that's a trap.
How to Protect Yourself
Insist on an in-person or live video estimate. Verify their USDOT license online. Read all fine print before signing anything. Pay with a credit card so you can dispute if they screw you. Take photos of your loaded truck and your empty apartment. Get the driver's name and direct number. If something feels off, trust your gut and cancel. A small deposit loss beats a nightmare move.
Compare local moving companies on RatingsBroker.com before you commit—it beats guessing.