Hiring a general contractor feels like a gamble. But it's not — if you know what to ask. Here's what actually matters, not what websites tell you.
Licensing & Insurance Questions
Ask for their license number before anything else. Then look it up online — most states have a database. No license? Walk away. Insurance is trickier. They should have liability and workers' comp. Don't take their word. Ask for a certificate of insurance and call the agent. That ten-minute call saves you from paying someone's medical bills if they get hurt on your roof.
Experience & References Questions
How long have they been in business? Three years or less? That's risky. They're still learning. Ask for three recent jobs similar to yours. Call those people. Don't email — call. Ask: Did they show up on time? Did they clean up? Did the project finish within 10% of the quoted price? Listen for hesitation in their voice. That tells you more than their words.
Pricing & Timeline Questions
Get three quotes minimum. Not five, not two — three. Ignore the cheapest and the most expensive. Go with the middle one that feels honest. Timelines are always optimistic. Add 30% to whatever they say. Ask what happens if they run over. Some contracts have daily penalties. Some don't. Decide if you need that or if you're flexible.
Contract Questions
The contract should spell out payment schedule, scope of work, materials list, and change order process. Never pay more than 10% upfront. Never pay in cash. If they rush you to sign, that's a red flag. Read the whole thing. If they won't let you take it home overnight, walk.
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